Unexpected downtime…

Hey guys,
We had some unexpected downtime tonight that started around 1700EST
and lasted for about two hours. We started seeing disk errors in
the system log of the hypervisor followed by VMs crashing very soon
after. We shutdown the physical server to prevent further damage to
our running VMs, but the damage to our CFX and Minecraft servers was
already done.

We do have backups made nightly during the weekdays and had to roll
these two machines back to get them playable again. The root of the
problem was a bad SATA connector that was causing the disk those
machines live on to drop to 1.5Gbps and then fall off the bus.

The issue appears to have been resolved with the help of the data
center and having our backups in place. We apologize for the interruption
in service tonight.

Author: Skylar.W

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