Surprise free use days…things broke

So, when we connect project members to our networks, we enroll the interface on our side into our NMS for accounting. Every project member or end user can make use of up to 600GB of transit each month before being placed into a lower QoS bucket. Or so that it how things are supposed to work.

Our NMS applied its updates on its own daily not needing any real oversight from our team until about four days ago. An update failed to apply correctly which resulted in a complete failure of accounting and a mix up of interface names not matching with their respective subnets. So, in a nutshell, there was zero traffic accounting for about four days because none of the data that was accounted was correct.

This has been sorted out as of this morning and everyone’s monthly usage was reset.

Author: Skylar.W